Police 101 contact management
Manage 101 demand before it reaches
Force Contact
Protecting capacity. Prioritise vulnerability.
Proven across 1.4 million live calls.
Reduces pressure before calls reach the Force Contact
Police forces need a safe and manageable way to handle rising 101 demand without placing further pressure on contact-handling teams. AndiEsra identifies caller needs earlier, resolves appropriate enquiries and routes people to the right service or pathway.
Help callers reach information, services or human support more quickly
Improve citizen access
Protect contact-centre capacity
Reduce avoidable handling and preserve skills capacity for complex calls
Use defined workflows, governed routing and human escalation where required
Maintain operational control
How AndiEsra works
AndiEsra sits at the first point of non-emergency contact to understand, route and prioritise demand.
Caller contacts 101
Public contact begins by voice
AndiEsra triages
Intent, urgency, and vulnerability are assessed using defined logic
Resolve, route, or escalate
The enquiry is resolved, routed to the right service or escalated to a human operator
Proven outcomes from live policing
1.4+ million
101 calls supported
To 23 June 2026
82,000+
Vulnerable callers prioritised
To 23 June 2026
31%
101 calls resolved before reaching Force Contact
June 2026
Source: West Midlands Police live 101 deployment data
Proven in live policing
AndiEsra is operating within West Midlands Police, supporting live 101 demand in a real operational environment.
Built around operational reality
Designed around real police contact pressures
More than 1.4 million 101 calls handled.
Operating at scale
Focused on safer outcomes
Helping prioritise vulnerability and protect contact-handling capacity.
Explore what AndiEsra could mean for your force
Discuss your current 101 pressures, operational priorities and what a controlled approach to adoption could look like for your force.